Last updated: September 14, 2026
Where We Ship
CRYSIQUE is operated by XINGYUAN ENTERPRISES. Orders are dispatched from our fulfillment warehouse in China. Our initial delivery service is limited to the contiguous 48 U.S. states. We do not currently accept orders for Alaska, Hawaii, Washington DC, U.S. territories or destinations outside these 48 states.
We do not ship to military bases or APO, FPO and DPO addresses, or destinations our carriers cannot serve. If your address is unsupported, do not place an order; contact support@crysique.shop first. If we accept payment for an order we cannot deliver, we will contact you and refund the unfulfillable order.
Production Time
Production normally takes 1–3 working days after payment and confirmation of the required design details. Production working days are Monday to Friday, excluding Chinese public holidays. Time spent waiting for your measurements, clarification or design approval is separate from production time. We will contact you if an agreed estimate changes.
Transit Time
Orders are dispatched from China. Estimated transit after dispatch is 7–12 working days, depending on the destination and carrier. Weekends, public holidays and customs processing can affect transit. Production and transit are separate periods, and estimates are not guaranteed arrival dates. Please ask us before ordering if you need a piece for a specific date.
Standard Shipping Rates
Standard shipping costs US$10 for orders below US$258. Orders of US$258 or more qualify for free standard shipping. The US$258 threshold is based on the merchandise total after discounts, excluding shipping and taxes. The applicable delivery charge is shown before payment. Free shipping does not include import duties, import VAT or customs clearance charges.
Tracking & Carriers
After dispatch, we will send the available tracking details to your order email. The carrier depends on the destination and route. Tracking may not update immediately after a label is created; a shipping label alone does not mean the parcel has been handed to the carrier.
Customs, Import VAT & Duties
International parcels may incur import duties, import VAT and customs clearance fees. Unless the checkout states that a charge is collected or applicable law requires otherwise, these charges are payable by the recipient and are not included in the order total. We cannot predict or control customs assessments; check your local customs rules before ordering.
If customs delays, holds, returns or seizes a parcel, contact us and the relevant carrier or customs office so the cause can be investigated. A customs event does not automatically cancel your rights or excuse an error in our shipment or documentation. Any reshipment costs or refund depend on the cause and applicable law; we will explain them before asking you to pay additional charges.
Address Changes
Provide a complete and accurate delivery address and contact information. If something is wrong, email us promptly. We will try to update the address before dispatch, but an address change cannot be guaranteed once the parcel is handed over. If an incorrect address or refusal leads to a return, we will explain any actual reshipment costs and your options before proceeding.
Delayed, Missing or Damaged Parcels
If tracking stops, your parcel is overdue, or delivery is marked complete but you have not received it, contact support@crysique.shop. We will investigate with the carrier and help resolve the issue. We do not require you to wait 25 working days before reporting a concern. For damage, retain the item and packaging if practical and send photos when available.
We remain responsible where applicable law places delivery risk on the seller. These estimates and procedures do not exclude your rights to a remedy for non-delivery, damage or our error.
Cancellation & Returns
For production-stage cancellation options and faulty goods, see our Returns & Refunds Policy.
Contact & Company Details
CRYSIQUE is operated by XINGYUAN ENTERPRISES.
Company contact address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States.
Email: support@crysique.shop.
This is not an authorized return address. Contact us by email to obtain return instructions and the correct return address before sending an item.