We Would Love to Hear From You

At CRYSIQUE, every piece we make begins with a conversation. Whether you have a question about a crystal, need help designing a custom piece, or want to check on an order — we are here.

We are a small team, and we read every message ourselves. No bots. No automated replies that leave you wondering if anyone actually saw your email. When you write to us, a real person will read it and respond.

How to Reach Us

Email: support@crysique.shop

This is the fastest and most reliable way to reach us. Please use the email address above for all inquiries, including order support, custom design questions, returns, and general questions.

Company: XINGYUAN ENTERPRISES
Company Contact Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States

We do not currently offer phone support. Email allows us to keep a clear record of every conversation and ensure your request is handled properly.

Our Response Time

We aim to respond to all emails within 24–48 business hours. Business hours are Monday through Friday, excluding public holidays.

During peak seasons, promotional periods, or holidays, responses may take slightly longer. If you have not heard from us within 48 business hours, please check your spam or junk folder, then send a follow-up email.

We appreciate your patience — every message is important to us, and we will get back to you as soon as we can.

What to Include in Your Message

To help us assist you faster, please include the following information in your email:

For order-related questions:

  • Your order number
  • The email address used to place the order
  • A clear description of your question or issue

For custom design questions:

  • The type of piece you are interested in
  • Any design ideas, crystal preferences, or personalization details
  • Reference images, if available

For damaged or defective items:

  • Your order number
  • Clear photos of the damaged item
  • Photos of the packaging
  • A brief description of the issue

For returns or cancellations:

  • Your order number
  • The reason for your request
  • Whether you are requesting a cancellation or a return

Please note that returns must be authorized before shipping. Do not send any item back without contacting us first. Our return address will be provided after your request is reviewed and approved.

Common Questions

Before reaching out, you may find the answer you need in one of our policy pages:

  • Shipping questions: Please see our Shipping Policy for processing times, shipping rates, and delivery estimates.
  • Returns and refunds: Please see our Returns & Refunds Policy for our final sale policy and damaged item process.
  • Custom orders: Please see our Custom Order Policy for details on design approval, production, and final sale terms.
  • Privacy and data: Please see our Privacy Policy and Cookie Policy for how we handle your information.

If you still need help, we are happy to assist.

Custom Design Support

If you are working on a custom piece and need guidance, we are glad to help. Whether you are choosing a crystal, deciding on a design, or figuring out how to personalize your piece — just email us.

We can:

  • Suggest crystals based on the energy or meaning you are looking for
  • Help you refine your design ideas
  • Explain the production process and timeline
  • Let you know what is possible and what is not

We want your piece to be exactly what you envisioned. Do not hesitate to ask questions before placing your order.

Wholesale and Partnerships

If you are interested in carrying CRYSIQUE products in your store, collaborating on a project, or exploring a partnership, please email us with the subject line “Wholesale Inquiry” or “Partnership Inquiry.”

Please include:

  • Your name and business name
  • Your website or social media links
  • A brief description of your business or project
  • What you are interested in

We review every inquiry and will respond if there is a potential fit.

Press and Media

For press inquiries, interviews, or media requests, please email us with the subject line “Press Inquiry.”

Please include:

  • Your name and publication or platform
  • The nature of your request
  • Any deadlines you are working with

We will do our best to respond promptly.

Privacy Requests

If you would like to exercise your privacy rights — such as accessing, correcting, or deleting your personal information — please email us with the subject line “Privacy Request.”

Please include:

  • Your full name
  • The email address associated with your account or order
  • A clear description of your request

We may ask for additional information to verify your identity before processing your request. For more details, please see our Privacy Policy.

How We Handle Your Information

When you contact us, we use the information you provide solely to respond to your inquiry and to improve our services. We do not sell your information. We do not share it with third parties except as necessary to fulfill your request or as required by law.

For more information, please review our Privacy Policy.

A Note From Our Team

We know that reaching out to a company can sometimes feel like sending a message into the void. That is not how we operate. Every email that arrives in our inbox is read by a member of our team. We care about your experience, and we want you to feel confident that you are being heard.

Whether you are asking a simple question or working through a complex custom order, we are here for you. Thank you for choosing CRYSIQUE. We look forward to being part of your story.

Contact Us

Email: support@crysique.shop
Company: XINGYUAN ENTERPRISES
Company Contact Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States
Return Address: Please contact us first. Do not send returns without prior authorization.