Last updated: September 13, 2026
Accepted Payment Method
CRYSIQUE currently accepts PayPal. Available PayPal options, including any guest or card payment, are determined by PayPal and your location. We do not promise a separate card gateway or every card brand. Complete payment only through the checkout or an explicitly confirmed PayPal payment request.
Currency & Total Price
Prices are in US dollars. Review your materials, customization charges, shipping and any checkout-collected taxes before authorizing payment. Your bank or PayPal may apply currency conversion charges.
Standard shipping costs US$10 for orders below US$258. Orders of US$258 or more qualify for free standard shipping. The applicable delivery charge is shown before payment. Free shipping does not include import duties, import VAT or customs clearance charges.
Import Charges
International parcels may incur import duties, import VAT and customs clearance fees. Unless the checkout states that a charge is collected or applicable law requires otherwise, these charges are payable by the recipient and are not included in the order total. We cannot predict or control customs assessments; check your local customs rules before ordering.
If customs delays, holds, returns or seizes a parcel, contact us and the relevant carrier or customs office so the cause can be investigated. A customs event does not automatically cancel your rights or excuse an error in our shipment or documentation. Any reshipment costs or refund depend on the cause and applicable law; we will explain them before asking you to pay additional charges.
Payment Security
Payment credentials are processed by PayPal; we do not ask you to send passwords, full card numbers or security codes by email or WhatsApp. Use the secure crysique.shop checkout and check the destination before entering information. No online system can be guaranteed completely secure.
Order Confirmation & Verification
Payment confirmation is not a shipping notification. Your order may require clarification of design details before production. If we cannot fulfill an order, we will contact you and refund the unfulfillable order. If additional verification is necessary, contact us through support@crysique.shop; never send a PayPal password or one-time login code.
Cancellations & Refunds
For voluntary cancellations, email support@crysique.shop with your order number. Before production begins, you may cancel for a full refund. After we notify you that production has begun, cancellation within the next 24 consecutive hours qualifies for a 70% refund of the amount paid, provided the piece has not been completed. After those 24 hours, but before completion, the refund is 50% of the amount paid. Once production is complete, we do not accept discretionary cancellations unrelated to a defect, our error or a legal right.
The 24-hour period runs continuously from our production-start notification; it is not measured in business days. We use the time your cancellation request reaches us, not the time we reply. These voluntary cancellation deductions do not apply where a full refund or another remedy is required by law, or where we cancel because we cannot fulfill the order.
Approved refunds go to the original payment method, normally PayPal, within the applicable legal deadline. The provider controls when the refund appears in your account. See our Returns & Refunds Policy for defects, incorrect goods and statutory remedies.
Payment Troubleshooting
If a payment fails, check your PayPal account and the checkout message. If payment status is uncertain, check your confirmation email and PayPal activity before trying again to avoid duplicate payments. Contact us with your order reference or a redacted error screenshot; do not send sensitive payment credentials.
Disputes
Please contact us if there is a problem so we can help resolve it. Contacting us does not limit or postpone your right to use PayPal dispute procedures, contact your payment provider or exercise legal rights.
Privacy
See our Privacy Policy and PayPal Privacy Statement for information about handling personal data.
Contact & Company Details
CRYSIQUE is operated by XINGYUAN ENTERPRISES.
Company contact address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States.
Email: support@crysique.shop.
This is not an authorized return address. Contact us by email to obtain return instructions and the correct return address before sending an item.