Introduction
CRYSIQUE (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, place an order, or interact with us.
By using our website or services, you agree to this Privacy Policy. If you do not agree, please do not use our website.
Who We Are
CRYSIQUE is the data controller responsible for your personal information.
Company: XINGYUAN ENTERPRISES
Company Contact Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States
Email: support@crysique.shop
Information You Provide to Us
We collect information you provide directly, including:
- Name, email address, phone number, and shipping address
- Billing address and payment details (processed by our payment provider)
- Order details, including custom design instructions and personalization
- Communications with us, including emails and support requests
- Reviews, photos, or other content you submit
Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address, browser type, device type, and operating system
- Pages viewed, time spent, and referring URLs
- Cookie identifiers and similar tracking technologies
- General location based on IP address
Information from Third Parties
We may receive information from third parties, such as:
- Payment processors, such as PayPal
- Shipping carriers, such as USPS, UPS, FedEx, and DHL
- Analytics providers, such as Google Analytics
- Advertising and marketing partners, such as Meta and Klaviyo
- Fraud prevention and security services
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Create and produce custom and personalized items
- Communicate with you about your order, shipping, and support
- Send marketing emails, if you have opted in
- Improve our website, products, and services
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
Legal Bases for Processing
If you are in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information based on:
- Performance of a contract, such as fulfilling your order
- Legitimate interests, such as improving our services and preventing fraud
- Consent, such as for marketing emails and certain cookies
- Legal obligations, such as tax and accounting requirements
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, analyze traffic, and support marketing. Cookies are small text files stored on your device.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Types of Cookies We Use
We may use the following categories of cookies:
- Strictly necessary cookies, required for the website to function
- Performance and analytics cookies, such as Google Analytics
- Functional cookies, to remember your preferences
- Advertising and marketing cookies, such as Meta Pixel
- Email and marketing cookies, such as Klaviyo
Analytics and Advertising
We use third-party analytics and advertising tools, including Google Analytics, Meta Pixel, and Klaviyo. These tools may collect information about your activity on our website and other websites over time.
You can opt out of certain advertising by adjusting your browser settings or using industry opt-out tools. For Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on.
Payment Processing
We use PayPal to handle payments. We do not store full payment card details on our servers. Payment information is processed by our payment providers according to their own privacy policies.
Shipping and Fulfillment
We share your name, shipping address, and order details with shipping carriers such as USPS, UPS, FedEx, and DHL to deliver your order. We ship from China, so your information may be transferred internationally for fulfillment.
Marketing Communications
If you subscribe to our emails, we may send you promotional messages, product updates, and offers. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@crysique.shop.
We use Klaviyo to manage email marketing. Your email address and engagement data may be processed by Klaviyo.
How We Share Your Information
We may share your information with:
- Service providers who help us operate our business, such as payment processors, shipping carriers, and marketing platforms
- Professional advisors, such as lawyers and accountants
- Authorities, when required by law or to protect our rights
- Successors, in connection with a merger, acquisition, or sale of assets
We do not sell your personal information in the traditional sense. However, certain advertising and analytics activities may be considered a “sale” or “sharing” under some privacy laws.
International Data Transfers
Our company contact address is in the United States, and production and fulfillment take place in China. Your information may be transferred to and processed in countries outside your own, including the United States, the European Union, and other locations where our service providers operate.
When we transfer data from the EEA, UK, or Switzerland, we rely on appropriate safeguards, such as standard contractual clauses, where required.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.
When we no longer need your information, we will delete or anonymize it.
Data Security
We use reasonable technical and organizational measures to protect your personal information. These measures include encryption, access controls, and secure payment processing.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal information
- Restrict or object to certain processing
- Port your data to another service
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at support@crysique.shop. We will respond within the time required by applicable law.
Your California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect, use, and share
- The right to delete your personal information
- The right to correct inaccurate information
- The right to opt out of the sale or sharing of personal information
- The right to limit the use of sensitive personal information
- The right to non-discrimination for exercising your rights
To exercise your California rights, contact us at support@crysique.shop.
Your Rights for Other Regions
If you are in Canada, Australia, or another region with privacy laws, you may have similar rights, including access, correction, and deletion. Contact us to exercise your rights.
Privacy rights are separate from product return and cancellation rights. See our Returns & Refunds Policy for personalized goods and mandatory consumer remedies.
Children’s Privacy
Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
Do Not Track Signals
Some browsers offer a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals. You can manage tracking through cookie settings and opt-out tools.
Third-Party Links
Our website may contain links to third-party sites, such as social media or payment providers. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our website after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Email: support@crysique.shop
Company: XINGYUAN ENTERPRISES
Company Contact Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States
How to Exercise Your Rights
To exercise any of your privacy rights, please email us at support@crysique.shop with the subject line “Privacy Request.” Include your name, email address, and a clear description of your request. We may ask for additional information to verify your identity before processing your request.