Last updated: September 14, 2026

How can I create a design?

Use the DIY studio to choose and arrange available materials, or work with our human private designer on WhatsApp. We do not currently offer AI-assisted design. Keep your Design ID for later inquiries.

What payment methods and currency do you accept?

We currently accept PayPal. Prices are in US dollars. Any card or guest payment option within PayPal depends on PayPal and your location; a separate card payment method is not guaranteed.

Can I cancel my order?

For voluntary cancellations, email support@crysique.shop with your order number. Before production begins, you may cancel for a full refund. After we notify you that production has begun, cancellation within the next 24 consecutive hours qualifies for a 70% refund of the amount paid, provided the piece has not been completed. After those 24 hours, but before completion, the refund is 50% of the amount paid. Once production is complete, we do not accept discretionary cancellations unrelated to a defect, our error or a legal right.

The 24-hour period runs continuously from our production-start notification; it is not measured in business days. We use the time your cancellation request reaches us, not the time we reply. These voluntary cancellation deductions do not apply where a full refund or another remedy is required by law, or where we cancel because we cannot fulfill the order.

Can I change a design?

Contact support@crysique.shop promptly with your order number. Changes depend on the production stage. We will confirm any additional cost or delay before doing extra work.

How long does production and delivery take?

Production normally takes 1–3 working days after payment and confirmation of the required design details. Production working days are Monday to Friday, excluding Chinese public holidays. Time spent waiting for your measurements, clarification or design approval is separate from production time. We will contact you if an agreed estimate changes.

Orders are dispatched from China. Estimated transit after dispatch is 7–12 working days, depending on the destination and carrier. Weekends, public holidays and customs processing can affect transit. Production and transit are separate periods, and estimates are not guaranteed arrival dates. Please ask us before ordering if you need a piece for a specific date.

How much is shipping?

Standard shipping costs US$10 for orders below US$258. Orders of US$258 or more qualify for free standard shipping. The US$258 threshold is based on the merchandise total after discounts, excluding shipping and taxes. The applicable delivery charge is shown before payment. Free shipping does not include import duties, import VAT or customs clearance charges.

Where do you deliver?

We dispatch from China and currently deliver only to the contiguous 48 U.S. states. Alaska, Hawaii, Washington DC, U.S. territories and other countries are not supported. Military bases and APO/FPO/DPO addresses are not supported. If your address cannot be served, contact us before ordering. See the Shipping Policy.

Will customs charge additional fees?

International parcels may incur import duties, import VAT and customs clearance fees. Unless the checkout states that a charge is collected or applicable law requires otherwise, these charges are payable by the recipient and are not included in the order total. We cannot predict or control customs assessments; check your local customs rules before ordering.

If customs delays, holds, returns or seizes a parcel, contact us and the relevant carrier or customs office so the cause can be investigated. A customs event does not automatically cancel your rights or excuse an error in our shipment or documentation. Any reshipment costs or refund depend on the cause and applicable law; we will explain them before asking you to pay additional charges.

How do I track an order or report a delivery issue?

Use the tracking information sent after dispatch. If tracking stops, your order is late or a delivered parcel is missing, contact us so we can investigate. If you entered an incorrect address, tell us immediately; changes after dispatch may not be possible.

Can I return a custom piece?

Completed personalized pieces are not eligible for discretionary change-of-mind returns. Production-stage cancellations are explained above. Faults, our mistakes and statutory rights are handled under the Returns & Refunds Policy.

Nothing in this policy restricts mandatory consumer rights. Where the legal exception applies to goods made to your specifications or clearly personalized, the EU/UK change-of-mind withdrawal right does not apply; being made after an order alone does not automatically create that exception. Rights relating to faulty, damaged, misdescribed or non-conforming goods remain available, including repair, replacement, price reduction or refund as applicable. Our voluntary cancellation terms do not replace those rights.

What if an item is damaged, defective or incorrect?

If an item arrives damaged, defective, incorrect or materially different from the confirmed design, email support@crysique.shop with your order number and a description. Photos of the item and packaging help us investigate when reasonably available. Please report issues promptly; reporting after 48 hours does not by itself remove your legal rights.

We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement, price reduction or refund. You will not be required to accept store credit instead of a refund to which you are entitled. If a return is required because of our error or a covered defect, we will arrange or reimburse the necessary reasonable return shipping.

Will my crystals look exactly like the preview?

No two natural stones are visually identical. Colors, markings and inclusions can vary. The preview is illustrative; it does not excuse a wrong material, incorrect workmanship or a material difference from the confirmed description. Check individual material disclosures and ask us about any unclear type or treatment before ordering.

Do crystals provide medical or therapeutic benefits?

We make no medical or therapeutic claims. Symbolic meanings are for personal inspiration only and do not replace medical or veterinary advice.

How do I choose a size?

Measure directly with a flexible tape, or a non-stretch string and ruler. Do not infer an exact fit from height, weight or a photo. The DIY bead sizes are 4, 5, 6, 7, 8, 10, 12, 15, 18 and 20 mm, subject to the selected material. Screen previews show relative proportions, not physically calibrated millimeters. See the Sizing & Materials Guide.

Can my pet wear the same crystals as my bracelet?

The design library can be used for coordinating a look, but a material appearing in the preview is not automatically approved for pet wear. The designer must review the proposed size, weight, materials and hardware. Pet jewelry is decorative, not a restraint; never attach a leash.

How do I care for a piece or discuss an allergy?

Store jewelry separately, avoid chemicals, water exposure and impact, and clean gently with a soft dry cloth. Tell the designer about metal sensitivities before ordering and ask for the exact hardware composition. Do not assume a piece is hypoallergenic. See the Care Guide.

Can I provide references or reorder?

Email reference images you have permission to use, or share your Design ID. We will check current material availability. Do not send personal physical materials unless we explicitly agree to receive them.

Contact & Company Details

CRYSIQUE is operated by XINGYUAN ENTERPRISES.
Company contact address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States.
Email: support@crysique.shop.
This is not an authorized return address. Contact us by email to obtain return instructions and the correct return address before sending an item.