Our Commitment to Craftsmanship

At CRYSIQUE, every piece is handcrafted to order. We take pride in our work and stand behind the quality of our craftsmanship. This page explains what our warranty covers, what it does not cover, and how to care for your piece so it stays beautiful for years to come.

What Our Warranty Covers

We offer a 30-day limited warranty from the date of delivery against manufacturing defects. This includes:

  • Broken or defective clasps
  • Broken stringing or elastic cord under normal use
  • Missing or loose components due to a production error
  • Significant defects in the metal findings or hardware

If you experience a manufacturing defect within the warranty period, please contact us at support@crysique.shop with:

  • Your order number
  • A clear description of the issue
  • Photos or a short video showing the defect

If we verify a manufacturing defect, we will, at our discretion, repair the item, replace it, or issue store credit. We will cover the return shipping cost if the issue is confirmed to be our fault.

What Our Warranty Does Not Cover

Our warranty does not cover damage caused by:

  • Normal wear and tear, including slight fading, stretching, or surface scratches
  • Accidental damage, such as dropping, crushing, or pulling the jewelry
  • Improper use, including exposure to water, chemicals, perfumes, or extreme temperatures
  • Repairs or alterations made by a third party
  • Loss or theft
  • Natural variations in crystals, including color, inclusions, texture, shape, or size

Because our jewelry is made with natural crystals, each stone is unique. These natural characteristics are not defects and are not covered under warranty.

Natural Stone Disclaimer

We work exclusively with natural crystals and stones. No two pieces are exactly alike. Natural variations in color, inclusions, texture, shape, and size are normal and celebrated. Due to the handmade polishing process, there may be a reasonable size tolerance of ±0.3mm.

Please note that different crystals have different hardness levels. Some stones are softer and more prone to scratching or chipping than others. By purchasing our products, you acknowledge and accept these natural variations and characteristics.

How to Care for Your Jewelry

To keep your CRYSIQUE piece looking its best, please follow these care instructions:

Avoid Harsh Chemicals
Remove your jewelry before swimming, showering, applying lotion, perfume, or using cleaning products. Chemicals, saltwater, and chlorine can damage the stones, the stringing, and the metal findings.

Protect from Scratches and Impacts
Store your piece separately in a soft pouch or jewelry box to prevent scratches and tangling. Avoid dropping or hitting your jewelry against hard surfaces. Some stones are softer than others and may chip or scratch if handled roughly.

Clean Gently
Wipe your jewelry with a soft, dry cloth after wearing. If needed, use a slightly damp cloth with mild soap and water, then dry immediately. Avoid ultrasonic cleaners, steam cleaners, and harsh jewelry cleaning solutions, as they can damage softer stones.

Avoid Extreme Temperatures
Prolonged exposure to direct sunlight or extreme heat may affect certain crystals or the stringing. Store your jewelry in a cool, dry place when not in use.

Handle with Care
Some stones, such as pearls, coral, malachite, and fluorite, are softer and require extra care. Quartz, garnet, and agate are more durable but still benefit from gentle handling.

Check Your Jewelry Regularly
Inspect your piece regularly for loose beads, worn stringing, or a loose clasp. If you notice any issues, stop wearing the piece and contact us for advice before it becomes damaged.

Repairs and Restringing

If your piece is damaged outside of the warranty period, we may be able to repair or restring it for a fee. Please contact us at support@crysique.shop with your order number and photos of the damage. We will review your request and provide a quote if a repair is possible.

Please note that repair availability depends on the type of damage and the materials involved. We will always be honest with you about what we can and cannot do.

How to Contact Us

If you have questions about your warranty, need care advice, or want to request a repair, please contact us:

Email: support@crysique.shop
Company: XINGYUAN ENTERPRISES
Registered Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States (business contact address only; contact support@crysique.shop for return authorization and the correct return address)

We aim to respond to all inquiries within 24–48 business hours.