Our Commitment

At CRYSIQUE, we believe that jewelry is personal, and so is the experience of discovering it. We are committed to making our website accessible to everyone, including people with disabilities. We want all of our customers to be able to browse our collections, customize their pieces, and complete their purchases with ease and dignity.

Accessibility Standards

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

While we strive to meet these standards, we recognize that accessibility is an ongoing process, and there may be areas of our website that are not yet fully compliant.

Measures We Take

To support accessibility, we have implemented the following measures:

  • Semantic HTML — We use proper heading structures, landmarks, and semantic elements to help screen readers and assistive technologies navigate our site.
  • Alternative Text — We provide descriptive alt text for meaningful images, including product photos and informational graphics.
  • Keyboard Navigation — Our website is designed to be navigable using a keyboard alone, without requiring a mouse.
  • Color Contrast — We aim to maintain sufficient color contrast between text and background to support readability.
  • Resizable Text — Our text is designed to remain readable when zoomed in or enlarged through browser settings.
  • Clear Language — We write our content in plain, straightforward language to make it easier to understand.
  • Form Labels — We use clear labels and instructions for forms to help users complete them accurately.

Compatibility and Technical Requirements

Our website is designed to work with current versions of major browsers, including Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. It is also intended to be compatible with common assistive technologies, such as screen readers and screen magnification software.

If you use older browsers or specialized assistive technologies and encounter issues, please let us know so we can help.

Known Limitations

We are continually working to improve accessibility. Some areas may include:

  • Third-party embedded content, such as payment gateways and marketing tools, which we do not fully control
  • Some older PDFs or downloadable documents that may not be fully accessible
  • Occasional issues arising from third-party plugins or updates

We are actively reviewing these areas and working to resolve any barriers.

Feedback and Assistance

We welcome your feedback. If you experience any difficulty accessing our website or need assistance completing a task, please contact us. We will do our best to help you and to improve our site.

If you need information from our website in an alternative format, or if you require assistance placing an order, please reach out to us. We can help you by email, and we are happy to make reasonable accommodations.

Email: support@crysique.shop
Company: XINGYUAN ENTERPRISES
Registered Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States (business contact address only; contact support@crysique.shop for return authorization and the correct return address)

We aim to respond to accessibility feedback within 24–48 business hours.

Third-Party Content

Our website may include links to or embedded content from third parties, such as PayPal, Google Analytics, Meta, and Klaviyo. We are not responsible for the accessibility of third-party websites or tools. We encourage you to review their accessibility statements for more information.

Continuous Improvement

Accessibility is not a one-time project. We are committed to regularly reviewing our website, training our team, and improving our practices. As we grow, we will continue to look for ways to make CRYSIQUE more welcoming and usable for everyone.

Contact Us

If you have questions, suggestions, or concerns about accessibility at CRYSIQUE, please contact us:

Email: support@crysique.shop
Company: XINGYUAN ENTERPRISES
Registered Address: 4124 Goshawk Ct, Indianapolis, IN 46254, United States (business contact address only; contact support@crysique.shop for return authorization and the correct return address)

We appreciate your feedback and are committed to making our website accessible to all.